Welcome to MYSMART11, a fantasy sports app dedicated to providing an engaging and enjoyable experience for our users. This Refund and Cancellation Policy outlines the terms and conditions under which refunds and cancellations may be requested, along with how we handle such requests.
Refund Policy
Eligibility for Refunds
- Refunds are generally not provided for amounts deposited or spent on MYSMART11, except under specific circumstances where a technical error or system malfunction has directly impacted the user’s ability to participate in a contest.
- Refunds may be considered in cases of unauthorized transactions or if an error in the payment process occurs due to a fault on our end.
Requesting a Refund
- Users seeking a refund must submit a request within 3-5 days of the transaction date. The request should include details such as the transaction ID, date, amount, and a description of the issue.
- All refund requests will be reviewed and processed at the discretion of MYSMART11. Approval of refunds is subject to verification of the claim and the specific circumstances outlined by the user.
Processing Refunds
- Approved refunds will be processed within 3-5 business days from the date of approval.
- Refunds will be credited to the original payment method used by the user during the transaction. MYSMART11 is not responsible for any delays caused by the payment provider or bank.
Cancellation Policy
Contest Cancellation
- MYSMART11 reserves the right to cancel any contest at its discretion. In the event of a cancellation, users will be notified, and the entry fees, if applicable, will be refunded to the user's MYSMART11 account balance.
- If a contest is canceled due to unforeseen circumstances or technical issues, all entry fees will be refunded, and no winnings will be awarded
User-Initiated Cancellations
Contest Cancellation
- Users may cancel their participation in a contest before it goes live or the entry deadline, whichever comes first
- Upon cancellation by the user, the entry fee (if applicable) will be credited back to the user's MYSMART11 account balance. No refunds will be processed if the user cancels after the contest has started.
No Refunds for Skill-Based Losses
MYSMART11 is a skill-based platform where users participate in contests based on their knowledge and understanding of the game. Losses incurred due to the outcome of contests or the performance of players in a contest are not eligible for refunds.
Disputes and Resolution
In the event of any disputes related to refunds or cancellations, users can contact our customer support team. All disputes will be resolved in accordance with the terms set forth in this policy and the MYSMART11 Terms of Service.
Changes to This Policy
MYSMART11 reserves the right to update or modify this Refund and Cancellation Policy at any time. Any changes will be communicated to users through the app or via email. Continued use of our services after such changes have been made will constitute acceptance of the revised policy.
Contact Us
If you have any questions or concerns regarding this Refund and Cancellation Policy, please contact us at:
Email: support@mysmart11.com
Customer Support Number: +919302070422
Address: BARFANI DHAM KRISHNA BAG COLONY, 452010
By using the MYSMART11 app, you agree to the terms of this Refund and Cancellation Policy.
